Employment Opportunities

Branch Customer Relations Associate

Are you passionate about libraries and providing excellent customer service? Gail Borden Public Library is seeking a dedicated Branch Customer Relations Associates to join our versatile, cross-trained team! The successful individual in this position will be a reliable, motivated, and energetic team player. This role is crucial in maintaining the smooth operation of our library and ensuring a positive experience for all patrons. You will serve as Person in Charge and handle problem situations in the manager’s absence.

In this role you will:

• Provide readers’ advisory and reference assistance to children, teens, and adults.
• Perform circulation services, including check-in/check-out of materials and placing holds on materials.
• Perform library card registration and program registration.
• Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.
• Assist with supervising, training, and coordinating the activities of support staff.
• Serve as Person in Charge (PIC) in the absence of Managers.

Qualifications: 

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Previous library and customer service experience preferred.
• Knowledge and experience with basic computer applications and mobile devices.
• Bilingual English/Spanish language skills a plus.
• Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.

18 hours per week – split between both Branch locations. Schedule includes weekday, evening, and weekend hours.

Pay Rate: $21.00 per hour. Click here for benefit information.

APPLICATION DEADLINE:  Friday, April 24, 2025, or Until Filled

Application Instructions - Please review the job description and consider joining our team! Click here to download the Employment Application and save it as a pdf file. Please submit the Employment Application, a cover letter, and a resume to jobs@gailborden.info.

Customer Relations Assistant

Are you a positive and friendly individual who enjoys engaging with all types of people? Our Customer Relations Department may be the place for you! Our Main Library has a part-time opening for someone who has excellent communication & customer service skills.

Primary job duties include:

• Performs circulation services for library materials, which include check-in, check-out, and renewing items, placing holds, registering new library cards, or updating and registering customers for library programs, services, or classes.
• Providing information to customers, answering questions, and being proactive by offering assistance in a friendly and professional manner.

We are looking for someone who is:

• A real “people Person,” enthusiastic, caring, friendly, and empathetic.
• A team player who thinks quickly on their feet as decisions need to be made.
• A self-starter with the initiative and courage to propose new ideas.

Qualifications:

• High School diploma or equivalent.
• Customer service experience preferred.
• Experience with Microsoft Office.

25 hours per week – combination of days, nights, and weekend hours.         

Hourly Rate: $18.00 per hour + prorated time-off benefits. Click here for benefit information.

Application Deadline → Open Until Filled.

Application Instructions → Please review the job description and consider joining our team! Click here to download the Employment Application and save it as a pdf file. Please fill out the Application and submit it with a cover letter and resume to → jobs@gailborden.info.

Branch Customer Relations Manager 

Gail Borden Public Library is seeking a dynamic, creative, and experienced leader to join our collaborative Branch Library Services team. In this role, you will guide and inspire our Branch Customer Relations team at the South Elgin Branch, delivering exceptional service and community impact every day. The ideal candidate is a dependable, driven, and enthusiastic team member who creates a welcoming, at-home experience for every customer and confidently serves as an exemplary Person-in-Charge when called upon.

In this role you will:

• Manage the Branch Customer Relations staff, including hiring and training.
• Create and implement procedures and workflows ensuring consistency between the branches.
• Oversee the Customer Relations areas of the branches, ensuring a safe, inviting environment.
• Model exceptional customer service behavior, encourage the team to complete daily tasks, and ensure staffing levels.
• Serve as the Person-in-Charge as needed.

Qualifications: 

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Minimum 3 years of increasingly responsible experience in a public library position, including supervisory experience.
• Knowledge and experience with basic computer and mobile devices.
• Bilingual English/Spanish language skills a plus.
• Must have reliable transportation to be able to drive between the South Elgin and Rakow Branches.

Full-time (37.5 hours/week), exempt position.  Schedule may include weekday, evening, and weekend hours split between both branch locations.

Salary: $60,002 - $63,000 + Excellent Benefits. Click here for benefit information. The salary offered is based on several factors, including but not limited to relevant experience, education, applicable skills, and internal equity.

APPLICATION DEADLINE → Open Until Filled.

Please review the full job description and consider joining our Branch team! Click here to download the Application and save as a pdf file. Submit a cover letter, resume, and the Employment Application to → jobs@gailborden.info. 

Security Guard

Gail Borden Public Library has an immediate opening for a part-time Security Guard.  The individual in this position will patrol the interior and exterior of the Main Library, as well as the branch locations. The person in this position must exercise sound judgment in interpreting library safety and security policies with the ability to take decisive action when needed. This position requires the ability to make continuous rounds of all public and staff areas, including parking areas. 

The mix of duties for this position includes, but is not limited to:

• Assists staff in maintaining appropriate customer behavior.
• Enforces correction of minor policy infractions
• Writes Incident Reports for unusual or disruptive incidents.
• Assists in monitoring theft detection.
• Performs a total security check of Library facilities after closing.
• Assists with maintenance functions as needed.

Qualifications: 

• High school diploma or equivalent
• Valid Illinois driver’s license and clean driving record required.
• Requires physical stamina and mobility to perform ongoing patrols of interior and exterior library spaces.
• Knowledge and experience in security procedures, emergency safety practices, and de-escalation techniques.
• Excellent verbal and written communication skills.
• Basic computer skills
• Prior police, fire, or military experience strongly preferred.
• Spanish language skills are a plus.

18 hours per week; the schedule includes afternoon, evening, and weekend hours. Must be available to respond on an on-call basis to escalated security incidents, as needed.

Pay Rate: $21.00 per hour. Click here for benefit information.

Application Deadline → Open Until Filled.

Please review the full job description and consider joining our Team! Click here to download the Employment Application and save it as a pdf file. Submit the Employment Application, cover letter, and resume to → jobs@gailborden.info.