Branch Customer Relations Assistant
Are you passionate about libraries and providing excellent customer service? Gail Borden Public Library is seeking a dedicated Branch Assistant to join our versatile, cross-trained team! The successful individual in this position will be a reliable, motivated, and energetic team player. This role is crucial in maintaining the smooth operation of our library and ensuring a positive experience for all patrons.
In this role you will:
- Search for books, audiobooks, DVDs, and other materials using the library’s online catalog.
- Provide basic readers’ advisory and reference assistance to customers.
- Assist customers with registering new library cards, placing holds, and checking out materials.
- Handle materials by performing check-in and shelving.
- Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.
Qualifications:
- High school diploma or equivalent.
- Previous customer service experience preferred.
- Knowledge and experience with basic computer applications and mobile devices.
- Bilingual English/Spanish language skills a plus.
- Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.
18 hours per week – split between both Branch locations. Schedule includes weekday, evening, and weekend hours.
Pay Rate: $18.00 per hour. Click here for additional benefit information.
APPLICATION DEADLINE - October 17, 2025, or Until Filled
Please review the full job description and consider joining our team! Click here to download the Employment Application and save it as a pdf file. Submit the Employment Application, a cover letter, and a resume to jobs@gailborden.info.
The Gail Borden Public Library District is an equal opportunity employer. The library is committed to a policy of recruitment, employment, evaluation, promotion, discipline, and other terms and conditions of employment without regard to race, color, national origin, ancestry, citizenship status, gender, sexual orientation, age, disability marital status, military status and any other legally protected category. The library complies with the Americans with Disabilities Act (ADA). Persons needing accommodations in the application or interview process should notify Human Resources.