What is the MediaBank?
The MediaBank is a DVD, Blu-ray Disc, & video game dispensing unit available at the Rakow Branch library of the Gail Borden Library District.

Where is the MediaBank?
You will find the MediaBank on the exterior of the Rakow Branch Building at 2751 W. Bowes Rd., Elgin, IL 60124.  The MediaBank machine is available 24/7, even when the branch is closed.

How much does it cost to checkout a movie or game?
There is no charge to checkout a movie or game.  You do need to have a valid Gail Borden Library card.

How do I search for a movie or game that I want to checkout?
There are two ways to find titles you’d like to checkout from the MediaBank.  You can connect from any computer with internet access to media.gailborden.info.  By entering your library card number and PIN, you are able to search for titles and hold a movie.  You will have five (5) hours to retrieve your movie before the hold expires.  You will need the library card used to place the hold in order to retrieve the disc.

The second way to search for a movie is to use one of two search screens on the left and right side of the MediaBank kiosk on the outside of the Rakow Branch building.

How many movies and games can I checkout?
You may check out a total of four discs, with only one Blu-ray Disc and one video game per card.

How long can I keep the movies/game?
Movies are loaned for 3 days.
Video games are loaned for 7 days.
Extended Use Fees are $1.00 per  day.

Where do I return the discs?
DVDs, Blu-ray Discs, and video games checked out from the MediaBank must be returned to the MediaBank.  You will need a library card to return your discs to the machine.  A fine will be added to your account if MediaBank movies are not returned to the machine.

The machine took my disc, but gave an error message and did not recognize the movie I returned.  What should I do?
Occasionally, the machine may have trouble reading the barcode of a movie.  The machine will deposit these movies into a box in the back of the machine.   Staff will check this box and manually check in these movies during normal business hours.

I don’t have my wife/husband's card.  How can I return the movie or game?
You can return a disc with any library card.   Simply choose the “RETURN” button when prompted on the center screen.

What do I do if the disc is damaged?
If the disc is damaged, you may return it to the customer service desk inside the Rakow branch during regular business hours.  You may also return the disc at the drive-up book return slot with a note explaining the damage.

What should I do if the machine is out of service?
If the machine is out of service and you need to return a disc, you may return it to the customer service desk inside the Rakow Branch, or at the drive-up book return slot.

Who can I contact if I have other questions?
Please call the Rakow branch customer service desk at 847-531-7271