What is a Media Dispenser?
A Media Dispenser is a DVD, Blu-ray Disc, & video game dispensing unit that allows you to check out DVDs, Blu-rays and video games using your Gail Borden Public Library card.
Where is the Media Dispenser?
You will find the Mediabank on the exterior of the Rakow Branch at 2751 W. Bowes Rd., Elgin, IL 60124. This Mediabank machine is available 24/7, even when the branch is closed.
How much does it cost to checkout a movie or game?There is no charge to check out a movie or game. You do need to have a valid Gail Borden Library card.
How do I search for a movie or game that I want to checkout?
There are two ways to find titles you’d like to checkout from the Mediabank. You can connect from any computer with internet access to:
media.gailborden.info to search the Mediabank dispenser at the Rakow Branch.
The Mediabank search screens allow you to pre-enter entering your library card number and PIN or select the "browse" option if you truly are "just browsing". To place a Mediabank hold, you will need to enter your GBPLD library card number and PIN. Then, you will have five (5) hours to retrieve your movie or video game before the hold expires. You will need the library card used to place the hold in order to retrieve the disc.
The Rakow Branch Mediabank also offers the option of using one of two search screens on the left and right side of the Mediabank kiosk on the outside of the Rakow Branch building.
How many movies and games can I checkout?
You may check out a total of five media dispenser discs.
How long can I keep the movies/game?
Movies are loaned for 5 days.
Video games are loaned for 7 days.
Where do I return the discs?
Discs checked out from the media dispenser must be returned to the media dispenser.
DVDs, Blu-ray discs and video games in the black cases checked out from the Rakow Branch Mediabank must be returned to the Mediabank at the Rakow Branch Library. You will need a library card to return your discs to the machine.
A fine may be added to your account if media dispenser discs are not returned to the machine.
The machine took my disc, but gave an error message and did not recognize the movie I returned. What should I do?
Occasionally, the machine may have trouble reading the barcode of a movie. The machine will deposit these movies into a box in the back of the machine. Staff will check this box and manually check in these movies during normal business hours.
I don’t have my wife/husband's card.
How can I return the movie or game?
You can return a disc with any library card. Simply choose the “RETURN” button when prompted on the center screen.
What do I do if the disc is damaged?
You may return the disc to the customer service desk inside the Rakow branch during regular business hours.
What should I do if the machine is out of service?
You may return the disc to the customer service desk inside the Rakow Branch, or at the drive-up book return slot.
Who can I contact if I have other questions?
Please call the Rakow Branch customer service desk at 847-531-7271.